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Please read our
policies on delivery charges, forms of payment, cancellation, exchange and return.
By placing an order
with us, you have indicated your agreement with our policies.
Thank you for shopping with
us.
Processing
Time
Generally,
we try to process your order within four working days from the time we
receive it. However, please understand that during sale periods, the processing times may be
longer than usual. Thank you for your understanding.
If
you require your items urgently, do call us at 81131280. Please note that for urgent deliveries, the delivery fee increases to
S$12.00 for non-CBD areas and S$14.00 for zones within the CBD.
Delivery Information
Do
read on below for an indication of delivery times as these vary from country
to country. However,
should items in your purchase list be out of stock ,
there
may be a further delay in getting the items to you.
Singapore:
-
There is a S$8.00 delivery fee for
delivering the products in Singapore. If you wish your items to be
sent to the CBD area, please note that our courier imposes a $2
surcharge, making the delivery fee S$10.00.
-
Usual processing time for an order
is 2 to 3 business days. Our courier will then attempt to deliver
your items within 5 working days from the date that your order is
processed. Your total waiting time (processing time and delivery time)
will therefore range from 3 to 8 working days. Deliveries will take
place during weekdays.
-
The exact
cash amount is to be passed to the courier upon delivery of
products.
-
An extra trip required for a failed
delivery or exchange of products will incur a fee of S$8.00.
Malaysia
-
A flat transport fee of
S$12 is charged for deliveries throughout West or Peninsular Malaysia. Your order will take approximately 7 to 20 working days to
reach you, after confirmation of your order. This
may be subject to further delays if you order items over a national
holiday. Our packages are registered with Singapore Post so that we are
able to track our items to ensure that they have reached you.
Other
Areas:
-
For overseas orders (other than
the above areas), please write in to enquire about delivery rates by
either Air-Mail or WorldWide Courier prior to placing your order. You
will receive an email with rates quotation from us. You can then choose which shipping option you
prefer.
-
At
the present moment, we do not deliver to Africa.
Forms of Payment
Singapore:
Credit
Cards Online
-
You
can choose to pay for Little Dreamers' products with your credit cards. Secure
online payment with credit cards is done through our
electronic gateway managed by Worldpay. Transactions are encrypted using
industry standard 128 bit Secure Socket Layer (SSL) architecture, and
are signed using Thawte digital certificates. For more
information on Worldpay, please go to http://www.worldpay.com.
Credit Cards via Fax or Phone
Cheques and Money Orders
Direct Banking
-
You
can also deposit your payment directly into Little Dreamers' corporate
account via internet banking, atm transfer or over the counter in banks.
Please email (sales@littledreamers.com.sg) or fax us (65-62552179) your orders prior to direct banking and indicate
that you prefer this mode of payment.
Cash on Delivery
-
You can choose to
pay cash upon receiving your products. This is applicable only for
orders sent to mainland Singapore. If you choose this method of
delivery, simply use our shopping cart to order the desired items and
proceed to give us your particulars and delivery details. Next, click
'Email Order' on the Check Out page. We will send the invoice to your
email.
International:
Credit Cards Online
-
International
customers can choose to pay for Little Dreamers' products with credit cards. Secure
online payment with credit cards is done through our
electronic gateway managed by Worldpay. Transactions are encrypted using
industry standard 128 bit Secure Socket Layer (SSL) architecture, and
are signed using Thawte digital certificates. Click
here to pay your Little Dreamers' bill
online.
Credit Cards via
Fax or Phone
Cancellation/
Refund/ Return Policies
-
A refund may be
given for orders cancelled
prior to shipping. A $5 administrative fee may be imposed by Little
Dreamers. Refunds will be given at the sole discretion of Little
Dreamers.
-
Replacement of an item in your order with another item of
similar value is allowed, prior to shipping. Exchanges
will be given at the sole discretion of Little Dreamers.
-
Should you wish to
return your goods, please
contact Little Dreamers within 10 working days of receipt of the
items. Products are
returnable in the event of a shipping error, defect or damage only.
Returns will be given at the sole discretion of Little Dreamers.
Privacy Statement
-
Little
Dreamers is committed to protecting our customers' and online
visitors' privacy on our web site. We do not sell, share, or
provide your information to third parties. Your personal details
are used to complete your secure orders of our natural products and
for delivery purposes. We may also use your contact information to get
in touch with you when necessary.
-
We
offer promotional emails as a service to our customers.
Customers may opt-out of receiving future mailings by emailing sales@littledreamers.com.sg
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